Reyva
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This policy explains what personal information Reyva ("Reyva", "we") collects through this website and the Reyva platform, how we use it, and the choices you have.
Who this policy covers
It covers people who visit this website, join our waitlist, or open a store on Reyva.
If you shop at a store built on Reyva, the merchant who runs that store decides how your information is used, and that store's own privacy policy applies. See “Information we handle for merchants” below.
Information we collect
We collect the information you give us and a small amount of technical information that comes with every visit:
- Waitlist: your email address and the language you were browsing in.
- Opening a store: your store name, your name, the store address you choose, your email address, your phone number and a password.
- Finding your store: the email address you enter on the login page, which we use to look up the stores linked to it.
- Partner referrals: if you arrive through a partner's link, the partner's referral code.
- Billing: the plan you choose and your billing history. Your payment details are handled by our payment providers.
- Messages: whatever you send us when you contact support or reply to our emails.
- Technical data: your IP address, browser and device type, and the pages you request, recorded in our server logs.
How we use it
- To create and run your store and your account.
- To send you the emails the service depends on, such as the link that confirms your signup.
- To tell people on the waitlist when Reyva opens.
- To credit the partner who referred you.
- To answer your questions and give you support.
- To keep Reyva secure and to prevent abuse and fraud.
- To meet our legal and accounting obligations.
We do not sell your personal information.
Information we handle for merchants
Merchants use Reyva to run their stores, which means their stores hold information about their own customers: names, contact details, addresses, orders and messages. That information belongs to the merchant. We process it on their behalf and on their instructions, to provide the service to them.
This includes conversations shoppers have with Rey, the AI assistant, in a store or on WhatsApp. Rey reads those messages in order to answer them for the merchant. If you are a shopper and have a question about your information, please contact the store you bought from.
How long we keep it
We keep personal information only for as long as we need it for the purposes above. Waitlist emails are kept until Reyva opens and we have let you know, or until you ask us to remove you. Account information is kept while your account is open, and afterwards for as long as the law or our accounting obligations require.
Security
We use technical and organisational measures to protect your information. No system is perfectly secure, so we cannot guarantee absolute security. Please choose a strong password and keep it to yourself.
Your choices and rights
Depending on where you live, you may have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct or delete it;
- object to how we use it, or ask us to restrict that use;
- withdraw a consent you gave us;
- leave the waitlist or stop receiving marketing emails at any time.
To use any of these rights, write to us at the address below. We may need to confirm your identity first.
International transfers
We and our service providers may store and process your information in countries other than the one you live in. When we do, we take steps to keep it protected.
Children
Reyva is a service for businesses. It is not meant for anyone under 18, and we do not knowingly collect their information.
Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it last changed. If a change is significant, we will tell you by email or on this website.
Contact us
Questions about this page or about your information? Write to us at support@reyva.ae