Reyva
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These terms are an agreement between you and Reyva ("Reyva", "we") for your use of this website and the Reyva platform. By creating an account or using Reyva you accept them.
Your account
- You must be at least 18 and able to enter into a contract. If you sign up for a business, you confirm that you may accept these terms for it.
- Give us accurate information when you sign up, and keep it up to date.
- Keep your password secret. You are responsible for what happens under your account, including what your staff accounts do.
- Tell us straight away if you think someone has used your account without your permission.
Plans, trials and billing
Our plans, their prices and what each one includes are shown on our pricing page. Any free trial lasts for the period shown when you sign up.
- Paid plans are billed in advance, monthly or yearly, until you cancel.
- Prices do not include taxes unless we say so. You are responsible for the taxes that apply to you.
- You can change or cancel your plan at any time. A cancellation takes effect at the end of the period you have paid for.
- We may change our prices. We will tell you before a new price applies to you.
- Refunds are given where the law requires them, or where we told you they apply when you bought.
Your store and your content
Everything you add to your store stays yours: products, images, text, and your customer and order data. You give us permission to host, copy and display it as far as we need to in order to run your store.
You are responsible for your store. That includes your products and prices, the promises you make to your customers, deliveries, returns and refunds, the taxes you owe, and following the laws that apply to what you sell and where you sell it. You are the seller in every sale made through your store. Reyva is not a party to it.
You are also responsible for your customers' personal information, including telling them how you use it and having the right to use it.
Acceptable use
You may not use Reyva to:
- sell anything illegal, counterfeit or stolen, or anything you have no right to sell;
- mislead or defraud anyone;
- send spam or messages people have not agreed to receive;
- infringe someone else's intellectual property or privacy;
- spread malware, or probe, overload or break into Reyva or any store on it;
- resell or copy the platform, unless we have agreed to it in writing.
Rey and other automated features
Rey, our AI assistant, answers shoppers and takes actions for your store, in your storefront and on WhatsApp. Rey can make mistakes. You are responsible for how Rey is set up in your store and for the answers and offers it gives on your behalf, so please review its settings and check its work.
Messaging through WhatsApp is also subject to WhatsApp's own terms and policies, which you agree to follow.
Third-party services
Reyva connects to services run by other companies, such as payment providers, couriers and apps. Their terms apply to your use of them, and we are not responsible for what they do or for their availability.
What belongs to us
The Reyva platform, its software, themes, design and brand belong to Reyva or its licensors. These terms let you use them to run your store. They do not transfer any ownership to you.
Availability and changes to the service
We work to keep Reyva available and reliable, but we do not promise that it will never be interrupted. We may add, change or remove features. If we remove something you rely on, we will try to give you notice.
Suspension and closing your account
You can close your account at any time. We may suspend or close an account that breaks these terms, puts Reyva or others at risk, or has unpaid fees. Unless the matter is urgent, we will warn you first and give you a chance to put it right.
When an account closes, the store goes offline. Please export anything you want to keep before then.
Disclaimers
As far as the law allows, Reyva is provided "as is" and "as available". We do not promise that it will meet every need you have, or that your store will reach any level of sales.
Limits on our liability
As far as the law allows, Reyva is not liable for lost profits, lost sales, lost data, or any indirect or consequential loss. Our total liability for any claim about the service is limited to the fees you paid us in the twelve months before the claim arose. Nothing in these terms limits liability that the law does not allow us to limit.
Changes to these terms
We may update these terms. The date at the top of the page shows when they last changed. If a change is significant, we will tell you before it takes effect. If you keep using Reyva after that, you accept the new terms.
Contact us
Questions about this page or about your information? Write to us at support@reyva.ae